As leaders, we expect our employees to have the same work ethic and drive as we do. The problem is: That is not reality. So, then, how do you create an environment that engages every team member? The short answer: It’s up to you! Leaders must create an environment where employees get engaged, and not simply expect them to engage…
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Patrick Lencioni is the author of ten business books that have sold nearly five million copies, including The Five Dysfunctions of a Team. The Wall Street Journal called him “one of the most sought-after business speakers in America.” He consults on topics related to leadership and organizational health. Lencioni’s more recent book, The Ideal Team Player: How to Recognize and…
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Hint: defining a winning team structure is not enough
Empowered teams. Self-managed work teams. Projects teams. The list of emerging teamwork strategies could go on forever, trending on to the next best-ever management theory in rapid succession. No matter what new team management strategy becomes the flavor-of-the-month, my own experience tells me that successful, high-productivity teams always possess these two fundamental characteristics: A common goal A management committed to…
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Consistent world-class customer support is hard to find, but, when a company is successful at delivering excellent service, I find that there are consistently four key areas where they excel. These areas have become so much a part of the culture of these types of companies that they are able to spend their time making process improvements. #1 – Common…
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